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Subscribing reduces upfront costs and turns hardware into a predictable monthly expense.

• Preserve liquidity - no large upfront investment.
• Predictable costs - fixed payments make budgeting easy.
• No depreciation risk - you’re not tying up cash in assets that lose value.
• Flexibility - scale hardware without big capital spend.

When we calculate your monthly payment, we factor in the value your device will still have at the end of the term. If you upgrade regularly - say every 36 months - subscribing often costs less overall than buying outright.

Subscription instalments count as operating expenses (OpEx) and reduce your taxable profit in full. A purchase is different: the equipment becomes a fixed asset (CapEx) that can only be depreciated over time.

topi isn’t a tax advisor - please confirm the specifics with yours.

You always know exactly what you pay - no hidden fees.

• Clear monthly price shown upfront before checkout.
• No hidden fees - every cost is in the agreement.
• Full breakdown of device, topi Care and any service fees.
• Clear end-of-term options known in advance.

Your equipment is covered by the manufacturer’s warranty for the subscription period. You can choose to add topi Care for extra protection against damage the warranty doesn’t cover.

Decide when to refresh your equipment - for example laptops every three years - so your team is never stuck with outdated tech.

• Better performance and security with newer devices.
• Lower maintenance than ageing hardware.
• Circular by design - returned devices are refurbished, reused or responsibly recycled.
• Secure erasure - every returned device is wiped to NIST standards.

topi covers business-critical hardware:

• Laptops & desktops - MacBooks, Windows laptops, workstations.
• Tablets & smartphones - iPads, iPhones, Android devices.
• Monitors & accessories - screens, keyboards, docking stations.
• Other IT equipment, depending on the merchant.

The exact selection depends on the merchant you subscribe with.

We partner with leading IT retailers and system houses including Cyberport, OFFICE Partner, COMSPOT and Implement-IT in Germany, McSHARK in Austria, and Coolblue in the Netherlands and Belgium. Work with another trusted retailer? Reach out and we’ll set up the subscription option with them quickly.

Your monthly payment depends on:

• Device subscription fee - fixed, based on the hardware and term.
• topi Care - optional protection, if selected.
• VAT - where applicable in your country.

We offer fixed terms of 6, 12, 24 or 36 months. Shorter terms mean higher monthly payments, since the cost is spread over less time. The term is agreed at checkout and can’t be changed later.

You have four options, and we’ll remind you in good time:

• Upgrade - return the device and pick a new one.
• Return - end the subscription and send it back.
• Buy - purchase it at a price we agree.
• Extend - keep it for another 6 months.

1. Get return instructions from topi before your term ends.
2. Reset the device to factory settings and remove your data.
3. Use the prepaid label we provide.
4. Pack and ship from the designated provider.

Once it’s received and checked, your contract is closed.

The device stays topi’s property throughout the subscription. You have full right to use it for the agreed term; at the end you can return, extend or buy it.

Yes. Early termination is possible, but an early termination fee applies - the amount depends on the remaining term. Contact support@topi.eu with any questions.

Yes, you can upgrade at any time for an additional fee.

1. Request an upgrade in the topi Portal.
2. Get your pricing based on current subscription status.
3. Return your current device.
4. Start a new subscription with your upgraded device.

Yes - topi notifies you 4 weeks before your term ends, with your options to return, extend or buy, so you have plenty of time to decide.

• Return the device following our instructions.
• Extend for another 6 months.
• Buy the device - contact us beforehand for the buyout price.

If you don’t choose an option, the device still needs to be returned. We’ll send reminders, and if it isn’t returned on time a monthly fee applies until it is. Responding before your contract expires avoids any charges.

It’s quick - usually a few minutes. Many businesses are approved instantly; if extra verification is needed (company or credit checks) it can take up to one business day. Once approved, you can subscribe right away.

1. Set up SEPA direct debit with your business bank details at checkout.
2. Pay automatically each month - no manual payments.
3. Get an invoice for every payment.

Your monthly fee is due in advance at the start of each billing period. The first payment is taken when your contract begins; the rest are debited automatically on the same date each month.

No. There’s no deposit - you simply pay a fixed monthly subscription fee.

Invoices go to the email used at checkout. In the topi Portal under ‘Payment’ you can add one or more addresses to receive each invoice automatically as a PDF.

Yes - update them any time in the topi Portal under ‘Payment’. If that option isn’t available, email support@topi.eu.

They’re topi’s payment service providers - they securely collect the monthly payments on topi’s behalf.

No - once you’ve checked out, the term is fixed and binding for the period you selected.

Before the subscription starts: yes - contact the merchant or topi support as soon as possible.

After it starts: cancellation isn’t possible, but you can return the device at the end of the term, or terminate early for a fee.

No - existing orders can’t be modified. Just place a new subscription for the extra products. Questions? Contact topi support or the merchant.

Delivery depends on the merchant you ordered from. Generally: once approved, the merchant processes your order, standard delivery takes a few business days, and you’ll get tracking once it ships. For a precise estimate, check with the merchant.

Orders with multiple items may ship separately - different warehouses, varying stock, or split processing for speed. You’ll receive tracking for each shipment.

Through the merchant’s tracking link (in your confirmation email), the courier’s website with your tracking number, or by contacting the merchant. topi doesn’t ship directly, so tracking comes from the merchant.

Sometimes - it depends on the merchant. Most subscription orders are shipped, but some merchants allow in-store pickup. Check with the merchant directly.

1. Check your tracking for updates.
2. Contact the merchant - they handle shipping.
3. Reach topi support if the merchant can’t resolve it.

Entirely digitally:

1. Select your products from a topi merchant.
2. Provide business info and complete verification.
3. Choose your term - 6, 12, 24 or 36 months.
4. Accept the terms and conditions.
5. Complete checkout - the contract becomes legally binding.
6. Get confirmation by email with all the details.

Yes, under GDPR. Contact support to submit a request; we may verify your identity first, then confirm deletion. Some records, such as invoices, may need to be retained to meet legal obligations.

You’re responsible for factory-resetting and removing your data before returning. On receipt, topi or its partners run certified data erasure. For security, topi never accesses or backs up data from returned devices.

Yes.

• GDPR compliant handling of your information.
• Encrypted payment and personal data.
• Strict access controls - only authorised staff.
• No unnecessary sharing - data is used only to process your subscription.

1. Check the manufacturer’s warranty - it may cover free repair or replacement.
2. Contact topi support if it isn’t covered.
3. topi Care - if included, accidental damage may be covered.

Every subscription includes the manufacturer’s warranty for its standard duration, covering defects, faulty components and limited technical support. Not covered: accidental damage, theft, loss or misuse - add topi Care(+) for that.

1. Report it to topi as soon as possible.
2. File a police report and get a case number (for theft).
3. Check your insurance - we’ll provide the invoices you need to claim.
4. Follow topi’s instructions on next steps.

Not reporting promptly may lead to continued subscription charges.

Yes - your monthly payments continue and the subscription contract stays active throughout the repair.

An optional protection plan that extends coverage beyond the manufacturer’s warranty.

Covered

• Accidental damage - drops, spills, screen cracks.
• Defective components beyond the warranty.
• Fast repairs or replacements to reduce downtime.

Not covered

• Theft or loss.
• Intentional or improper use.
• Cosmetic wear and tear.

Most laptops, desktops, tablets and smartphones. Accessories such as keyboards, docks and monitors generally aren’t covered. You’ll see whether it’s available for your device at checkout.

Add it at checkout when subscribing - enable it before completing your order, and the cost is included in your monthly fee. It can’t be added after checkout.

Up to two claims per 12-month period within your term, for accidental damage and hardware defects. Each claim may carry a service fee depending on the damage.

It depends on the device and term, is shown clearly at checkout, and is charged as part of your monthly fee - no upfront payment.

It can’t be cancelled during the subscription. Since it’s part of your monthly fee, it ends automatically when your contract expires or when you buy the device.

Enhanced protection beyond standard topi Care.

Covered

• Accidental damage - drops, spills, screen cracks.
• Defective components beyond the warranty.
• Fast repairs or replacements.

Not covered

• Intentional damage or misuse.
• Unauthorised repairs.
• Theft or loss.

Select higher-value laptops, desktops, tablets and smartphones. Accessories aren’t covered. Availability is shown at checkout.

topi and its authorised service partners decide based on the damage. Minor issues are repaired; if a device is beyond economical repair, it’s replaced with the same or an equivalent model.

We aim to ship replacements within 48 hours of approving your claim, depending on availability and logistics. You’ll receive tracking once it’s on the way.

It depends on the device, stays the same each month, and is shown clearly at checkout - included in your monthly fee with no upfront cost.