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ℹ️ General

What is topi?

topi GmbH is a Berlin-based company financed by well-known investors. We offer highly innovative payment methods for the B2B sector which makes it much easier for merchants and OEMs, as well as their business customers, to do business than before.

How does topi work?

With topi, business customers can pay selected merchants easily, quickly and securely. We currently offer the option to rent or to pay now. We only process the payment, you continue to receive your goods directly from the retailer you trust. You can decide whether you want to rent or buy each individual product in your shopping cart.

What are the basic requirements to use topi?

topi does not have any requirements regarding the age of the company, the size of the contract or the number of objects - anything is possible! Whether you are a freelancer, a commercial enterprise, a start-up or a medium-sized company — we’ve got you covered. The important requirement is that they are business customers based in the EU. Delivery is made to all EU countries as well as Switzerland and the UK.

✨ The advantages of renting with topi

Cash flow optimization

Renting allows you much more leeway in your budget. You avoid high one-off costs because you can conveniently pay for the use of your equipment on a monthly basis.

Attractive monthly installments

When calculating the monthly rental payments, we include the value that your device will still have at the end of the rental period. This means that if you regularly upgrade your device after 24 or 36 months, you will pay less overall with the rental than you would with a direct purchase.

Tax advantages

The beauty of renting is that rental installments reduce your taxable profit in full (OpEx). This is because they are considered operating expenses under current costs. When you buy, it's quite different. When you buy, your equipment becomes part of your fixed assets as an investment (CapEx) and can only depreciate over time.

100 % transparent

With topi, there are no hidden costs and no cancellation period at the end of your contract. You only get charged for what was agreed at the start. We are happy to leave the small print to others.

Warranty included

During the rental period, your equipment is protected by a warranty. This means you have the flexibility to decide whether you want to take out additional insurance for any damage not covered by the warranty.

Simple purchase option

Would you like to keep the equipment after the end of the rental period? No problem. You always have the choice to upgrade the device at the end of the term, return it or buy it for a fair price.

Brand new devices

All devices are brand new. We do not rent out used equipment. You will receive your equipment from a retailer you trust, while we take care of the financing.

Regular renewal of your IT equipment

With topi, you can easily determine when to renew your equipment (e.g. every 3 years for laptops). This way, you and your employees will never again have to struggle with outdated equipment.

View and manage your devices

Effortlessly view and organize all your rented devices in the topi Portal.

No more old equipment in the drawer

We will gladly take back your old equipment at the end of its service life. Instead of gathering dust at your premises or being raffled off in tombolas, they become part of the circular economy. In this way, you help by saving raw materials and electronic waste to reduce the burden on the planet a little bit.

One-time registration

Once you have registered, you can checkout with topi at any time and without any additional steps. Quickly, conveniently and securely. Registration only takes a moment and is 100% digital.

Environmentally friendly

The old equipment is professionally refurbished, reused or recycled in an environmentally friendly way. This makes renting not only cheaper but also more environmentally friendly and resource-saving than buying.

Secure data erasure

After return, each device undergoes professional data erasure in accordance with NIST (National Institute of Standards and Technology) guidelines.

💸 Rent instead of buying

Which products can be rented?

With topi, all devices such as laptops, smartphones and tablets can be rented. In addition, any accessories such as protective cases, keyboards, etc. can also be rented. Whether you want to rent or buy can be decided individually for each product in the shopping cart.

Which partners does topi work with and can I continue to purchase the hardware from my trusted IT partner?

topi is partnering with several leading IT retailers and system houses such as GRAVIS, COMSPOT, Implement-IT in Germany, and McSHARK in Austria. However, if you work with another retailer or system house you trust, just reach out to us directly and we will set up the rental option with your existing partner in no time.

How much do I pay in total per month?

That depends on which and how many devices you rent. However, our costs are always 100% transparent and there are no hidden costs.

For how long can I rent the products?

We currently offer terms of 24 and 36 months. 12 Month terms will be available in the near future. We usually rent smartphones, tablets and Windows laptops for 24 months. MacBooks are usually rented for 36 months.

What happens if there are devices in my shopping basket that are not available for rent?

No problem! For these devices, the direct purchase option is automatically selected. For all other devices, the rental option is offered as standard. Even then, you are free to choose the direct purchase option if you prefer. The beauty is that it all takes place in the same checkout. So you don't have to leave the purchase screen and can go straight to the checkout with everything in your basket.

Is there a way to see and manage all my rented devices?

Yes! Simply log-in to the topi Portal and you can access and manage all your rented devices

What happens at the end of the rental period?

You have three options at the end of the term:

1. Upgrade: You send the device back to one of our partners, choose a new device and get it delivered as usual.

2. Return: You end your rental and send the device back to one of our partners.

3. Buy: You buy the unit at a fair price and we add a year's warranty on top.

But don't worry, we'll get back to you in good time before the end of the term. Then you can take your time to decide which of the three options to choose.

How do I return the equipment at the end of the term?

It couldn’t be easier. You simply return your equipment to the partner from whom you received it. The devices will then be reconditioned by our partner and resold in the spirit of a circular economy in order to be as resource-saving and environmentally friendly as possible.

In what condition do I have to return the devices?

Normal wear and tear is perfectly acceptable. However, the device must function properly, have the ability to charge, and the screen must be intact. We recommend using a cover and a protective film. Taking out insurance for self-inflicted damage is also a good idea.

Who owns the rental device?

Once you have decided to rent a device, we buy the device for you. You get full right of use for the complete rental period while topi remains the owner during this time. If you like, you can purchase the unit at a fair price at the end of the rental period and become the owner yourself. The price depends on the age of the unit at the time of purchase. If you have any questions, please contact our support team at support@topi.eu.

Who owns the rented device?

The device belongs to topi during the rental period. If you want to own the device, feel free to contact our support team. If you have any questions, please contact our support team at support@topi.eu.

⚠️ Early Upgrade & Early Termination

What happens if I want to upgrade to a new device during the rental period?

We are feverishly working on an early upgrade function. This means you will soon be able to exchange your equipment for another one for a fee before the end of the rental period. If you have any questions, please contact our topi support team at support@topi.eu.

Can I terminate the rental before the end of the contractually agreed term?

If you would like to end the rental before the end of the contract period, please contact our customer service (support@topi.eu) and we will try to find a suitable solution

Can I terminate the rental before the end of the contractually agreed term?

If you wish to terminate the rental prematurely, this is of course possible for a fee. Please contact our customer service (support@topi.eu). We will inform you about the options for early purchase or return. For a new rental unit, simply contact the retail partner of your choice and receive a new rental offer.

🕹 Registration & Payment

How long does the registration take?

Registration usually takes no more than a few minutes. In a few exceptional cases, the process may take a little longer.

Is my data secure with topi?

Absolutely. Data protection is of course at the top of our priority list. We are DSGVO compliant. We follow a "privacy by design" approach, which means we can guarantee the highest security standards when building our technical infrastructure. With the help of our data protection officer, we remain focussed on the very highest data protection standards when selecting our partners.

Is my money safe with topi?

Absolutely. We only ever collect the amount due and will therefore never owe you any money.

How do I pay with topi?

Currently, topi accepts payments by SEPA direct debit mandate, which can be created with your bank details in the digital registration process. Our payment providers GoCardless and Stripe then automatically collect the payments on a monthly basis. For assistance, please contact support@topi.eu.

Do I have to pay a deposit for my rental property?

No, you simply pay conveniently in monthly rental installments.

When do I have to pay?

Your first rental payment is not due until you have received your device. From then on, the rent is automatically collected on a monthly basis. For direct purchases, the amount is collected as soon as the equipment has been shipped.

What are GoCardless and Stripe?

GoCardless and Stripe are topi's payment service provider that collect payments on behalf of topi.

📦 Delivery

When will I receive my units?

You will receive the units as usual from your trusted dealer. The units will be shipped as soon as they are available. Normally, the parcel carrier will deliver your units after a few days. If you have any questions, please get in touch with your contact person. The contact person will be displayed on the topi platform next to the offer. However, you will find out when and if the units are available when you place your order.

Why do I receive several deliveries?

Unfortunately, due to the worldwide supply bottlenecks, there are often waiting times for electronic devices at the moment. To ensure you receive your equipment as quickly as possible, order items are shipped in several deliveries as soon as they become available.

Who do I contact if I have not received my devices?

If you have any questions about the delivery, please contact your trusted retailer directly. topi only takes care of the financial processing and unfortunately has no influence on the delivery.

🧰 Damage & Service

Who do I contact if I have questions?

For all product related questions, please contact the retailer directly. For all payment related questions, please contact topi at support@topi.eu.

What happens if a unit suddenly stops working?

All devices rented through topi include a warranty for the entire contract period. This covers all damage, provided it is not self-inflicted. With topi Care and topi Care+, we offer an optional repair service and replacement devices for any self-inflicted damage, for example if you drop the device or spill something. If you have any questions, our customer service is happy to help you at support@topi.eu

Does topi have to be informed about a repair or replacement of the device?

Please always contact us if you need a repair to ensure that it is carried out by an authorised dealer. It does not matter whether it is a warranty case or whether you have topi Care or topi Care+. We will coordinate the repair conditions directly with the dealer for you.

What should I do if my device is stolen or lost?

Again, topi recommends that you take out insurance. In case of loss or theft, please contact the topi support team (support@topi.eu) immediately. topi will then try to find a mutual solution. Basically, you are obligated to return the rental device in proper condition at the end of the rental period.

Who can I contact with further questions?

If you have any further questions, comments or suggestions, please contact our support team at support@topi.eu.

💕 topi Care

What is included in topi Care?

topi Care takes effect when the warranty is not applicable. This includes situations such as accidentally dropping the device or spilling something on it.

With what devices can I get topi Care?

You can get topi Care for MacBooks, iPhones, iPads, Apple Watches and laptops, smartphones and tablets from other manufacturers.

How often can I make claims during the rental period?

You are entitled to an unlimited number of repairs over the entire rental period.

Who do I reach out to if I need a repair?

A repair case with topi Care is very simple. You can either bring your defective device directly to a branch of the authorised seller from whom you purchased your device or send it by post. The terms of repair will then be agreed with us directly by the retailer.

How much does topi Care cost?

topi Care pricing depends on the model of your device.

What constitutes as self-inflicted damage?

Self-inflicted damage typically includes accidents such as dropping your device, spilling liquids on it, or any other non-intentional actions that result in damage. Manufacturer defects are not considered self-inflicted damage and is covered by the extended warranty.

How do I add topi Care?

You can select topi Care individually for each device in topi Check-out.

Do I have to pay anything for the repair of my device?

In the event of a claim, the deductible amounts are as follows: €79 for an iPhone, €49 for an iPad, €149 for a Mac and €49 for an Apple Watch; €149 for laptops, €79 for smartphones and €49 for tablets from other manufacturers.

Do I have to continue paying my monthly rent while the unit is being repaired?

Yes. You must continue to pay the monthly rental price for your device.

When can I terminate topi Care?

topi Care is bound to the term and tenure of your rental unit. Should you decide to return a rental unit earlier or upgrade, topi Care will automatically be cancelled for the affected unit.

Does topi have to be informed about a repair of my unit?

The authorised seller will inform topi about the repair. There is no action needed on your end!

Who can I contact with any further questions?

If you have any questions, comments or suggestions, please feel free to contact our support team at support@topi.eu. We will get back to you as soon as possible.

💕✨ topi Care+

What is included in topi Care+?

topi Care+ lets you either repair or replace your device for any self-inflicted damage.

With what devices can I get topi Care+?

You can get topi Care+ for iPhones, iPads, and Apple Watches. We do not offer topi Care+ for MacBooks at this time.

How much does topi Care+ cost?

topi Care+ pricing depends on the model of your device.

What constitutes as self-inflicted damage?

Self-inflicted damage typically includes accidents such as dropping your device, spilling liquids on it, or any other non-intentional actions that result in damage. A self-inflicted damage does not include manufacturer defects.

How often can I make claims during the rental period?

You are entitled to 2 device replacements every 12 months and an unlimited number of repairs over the entire rental period. Those replacements do not accumulate over the tenure, e.g. if you did not claim any replacement in year 1, you cannot claim 4 replacements in year 2.

Who decides if the device needs to be repaired or replaced?

You can decide whether you want to replace the device or use one of your unlimited repairs. It's important to note that in certain cases, we may exercise our discretion to switch from a repair to a replacement if the cost of repairing the device exceeds the expense of replacing it.

With what devices can a damaged device be replaced?

The preparation of an offer to replace is always carried out in cooperation with topi. The device can be a new or a "like new" refurbished device. If the same device is not available, a device can be offered, for example, in a different color or, if not possible, in the next higher product specification (e.g. 256 GB instead of 128 GB). If the model is generally not available, we will offer the next better model.

In which timeframe will a replacement be processed?

A confirmation and new order by topi usually takes place within 24-48 hours. In exceptional cases, e.g. if a new device is not available, longer waiting times are possible.

Who do I reach out to if I need a replacement?

Please reach out to support@topi.eu, and we can get you repair or replacement started.

Do I have to pay anything for the repair or replacement of my device?

In the event of a claim, the deductible amounts are as follows. For a replacement: €129 for an iPhone, €99 for an iPad and 79€ for an Apple Watch. For a repair: €79 for an iPhone and €49 for an iPad and €49 for an Apple Watch. You will also be responsible for any shipping costs.

Can I terminate topi Care+?

topi Care+ is bound to the tenure and term of your rental unit. Should you decide to return a rental unit earlier or upgrade, topi Care+ will automatically be cancelled for the affected unit.

Who can I contact with any further questions?

If you have any questions, comments or suggestions, please feel free to contact our support team at support@topi.eu. We will get back to you as soon as possible.

Your question or request is not included?

Feel free to contact us. We will try to answer you as soon as possible and look forward to helping you.

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Onward to the future with topi

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Let's get started

Thanks for your interest in topi. We'll get back to you with relevant information. If you have any questions about an individual offer, please write to us:
sales@topi.eu

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