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ℹ️ General

What is topi?

topi GmbH is a Berlin-based company financed by well-known investors. We offer highly innovative payment methods for the B2B sector which makes it much easier for merchants and OEMs, as well as their business customers, to do business than before.

How does topi work?

With topi, business customers can pay selected merchants easily, quickly and securely. We currently offer the option to rent or to pay now. We only process the payment, you continue to receive your goods directly from the retailer you trust. You can decide whether you want to rent or buy each individual product in your shopping cart.

What are the basic requirements to use topi?

topi does not have any requirements regarding the age of the company, the size of the contract or the number of objects - anything is possible! Whether you are a freelancer, a commercial enterprise, a start-up or a medium-sized company — we’ve got you covered. The important requirement is that they are business customers based in the EU. Delivery is made to all EU countries as well as Switzerland and the UK.

✨ The advantages of renting with topi

Cash flow optimization

Renting allows you much more leeway in your budget. You avoid high one-off costs because you can conveniently pay for the use of your equipment on a monthly basis.

Attractive monthly installments

When calculating the monthly rental payments, we include the value that your device will still have at the end of the rental period. This means that if you regularly upgrade your device after 24 or 36 months, you will pay less overall with the rental than you would with a direct purchase.

Tax advantages

The beauty of renting is that rental installments reduce your taxable profit in full (OpEx). This is because they are considered operating expenses under current costs. When you buy, it's quite different. When you buy, your equipment becomes part of your fixed assets as an investment (CapEx) and can only depreciate over time.

100 % transparent

With topi, there are no hidden costs and no cancellation period at the end of your contract. You only get charged for what was agreed at the start. We are happy to leave the small print to others.

Warranty included

During the rental period, your equipment is protected by a warranty. This means you have the flexibility to decide whether you want to take out additional insurance for any damage not covered by the warranty.

Simple purchase option

Would you like to keep the equipment after the end of the rental period? No problem. You always have the choice to upgrade the device at the end of the term, return it or buy it for a fair price.

Brand new devices

All devices are brand new. We do not rent out used equipment. You will receive your equipment from a retailer you trust, while we take care of the financing.

Regular renewal of your IT equipment

With topi, you can easily determine when to renew your equipment (e.g. every 3 years for laptops). This way, you and your employees will never again have to struggle with outdated equipment.

View and manage your devices

Effortlessly view and organize all your rented devices in the topi Portal.

No more old equipment in the drawer

We will gladly take back your old equipment at the end of its service life. Instead of gathering dust at your premises or being raffled off in tombolas, they become part of the circular economy. In this way, you help by saving raw materials and electronic waste to reduce the burden on the planet a little bit.

One-time registration

Once you have registered, you can checkout with topi at any time and without any additional steps. Quickly, conveniently and securely. Registration only takes a moment and is 100% digital.

Environmentally friendly

The old equipment is professionally refurbished, reused or recycled in an environmentally friendly way. This makes renting not only cheaper but also more environmentally friendly and resource-saving than buying.

Secure data erasure

After return, each device undergoes professional data erasure in accordance with NIST (National Institute of Standards and Technology) guidelines.

💸 Rent instead of buying

Which products can be rented?

With topi, all devices such as laptops, smartphones and tablets can be rented. In addition, any accessories such as protective cases, keyboards, etc. can also be rented. Whether you want to rent or buy can be decided individually for each product in the shopping cart.

Which partners does topi work with and can I continue to purchase the hardware from my trusted IT partner?

topi is partnering with several leading IT retailers and system houses such as GRAVIS, COMSPOT, Implement-IT in Germany, and McSHARK in Austria. However, if you work with another retailer or system house you trust, just reach out to us directly and we will set up the rental option with your existing partner in no time.

How much do I pay in total per month?

That depends on which and how many devices you rent. However, our costs are always 100% transparent and there are no hidden costs.

For how long can I rent the products?

We currently offer terms of 24 and 36 months. 12 Month terms will be available in the near future. We usually rent smartphones, tablets and Windows laptops for 24 months. MacBooks are usually rented for 36 months.

What happens if there are devices in my shopping basket that are not available for rent?

No problem! For these devices, the direct purchase option is automatically selected. For all other devices, the rental option is offered as standard. Even then, you are free to choose the direct purchase option if you prefer. The beauty is that it all takes place in the same checkout. So you don't have to leave the purchase screen and can go straight to the checkout with everything in your basket.

Is there a way to see and manage all my rented devices?

Yes! Simply log-in to the topi portal and you can access and manage all your rented devices.

What happens at the end of the rental period?

You have three options at the end of the term: 1. Upgrade: You send the device back to one of our partners, choose a new device and get it delivered as usual. 2. Return: You end your rental and send the device back to one of our partners. 3. Buy: You buy the unit at a fair price and we add a year's warranty on top. But don't worry, we'll get back to you in good time before the end of the term. Then you can take your time to decide which of the three options to choose.

How do I return the equipment at the end of the term?

It couldn’t be easier. You simply return your equipment to the partner from whom you received it. The devices will then be reconditioned by our partner and resold in the spirit of a circular economy in order to be as resource-saving and environmentally friendly as possible.

In what condition do I have to return the devices?

Normal wear and tear is perfectly acceptable. However, the device must function properly, have the ability to charge, and the screen must be intact. We recommend using a cover and a protective film. Taking out insurance for self-inflicted damage is also a good idea.

Who owns the rental device?

Once you have decided to rent a device, we buy the device for you. You get full right of use for the complete rental period while topi remains the owner during this time. If you like, you can purchase the unit at a fair price at the end of the rental period and become the owner yourself. The price depends on the age of the unit at the time of purchase. If you have any questions, please contact our support team at

Who owns the rented device?

The device belongs to topi during the rental period. If you want to own the device, feel free to contact our support team. If you have any questions, please contact our support team at

⚠️ Early Upgrade & Early Termination

What happens if I want to upgrade to a new device during the rental period?

We are feverishly working on an early upgrade function. This means you will soon be able to exchange your equipment for another one for a fee before the end of the rental period. If you have any questions, please contact our topi support team at

Can I terminate the rental before the end of the contractually agreed term?

If you would like to end the rental before the end of the contract period, please contact our customer service ( and we will try to find a suitable solution.

Can I terminate the rental before the end of the contractually agreed term?

If you wish to terminate the rental prematurely, this is of course possible for a fee. Please contact our customer service ( We will inform you about the options for early purchase or return. For a new rental unit, simply contact the retail partner of your choice and receive a new rental offer.

🕹 Registration & Payment

How long does the registration take?

Registration usually takes no more than a few minutes. In a few exceptional cases, the process may take a little longer.

Is my data secure with topi?

Absolutely. Data protection is of course at the top of our priority list. We are DSGVO compliant. We follow a "privacy by design" approach, which means we can guarantee the highest security standards when building our technical infrastructure. With the help of our data protection officer, we remain focussed on the very highest data protection standards when selecting our partners.

Is my money safe with topi?

Absolutely. We only ever collect the amount due and will therefore never owe you any money.

How do I pay with topi?

You simply enter your bank details during the registration process and topi's payment service provider, GoCardless, collects the payments automatically. Do you want to change your payment details? Please contact us at for assistance.

Do I have to pay a deposit for my rental property?

No, you simply pay conveniently in monthly rental installments.

When do I have to pay?

Your first rental payment is not due until you have received your device. From then on, the rent is automatically collected on a monthly basis. For direct purchases, the amount is collected as soon as the equipment has been shipped.

What is GoCardless?

GoCardless is topi's payment service provider and collects payments on behalf of topi.

📦 Delivery

When will I receive my units?

You will receive the units as usual from your trusted dealer. The units will be shipped as soon as they are available. Normally, the parcel carrier will deliver your units after a few days. If you have any questions, please get in touch with your contact person. The contact person will be displayed on the topi platform next to the offer. However, you will find out when and if the units are available when you place your order.

Why do I receive several deliveries?

Unfortunately, due to the worldwide supply bottlenecks, there are often waiting times for electronic devices at the moment. To ensure you receive your equipment as quickly as possible, order items are shipped in several deliveries as soon as they become available.

Who do I contact if I have not received my devices?

If you have any questions about the delivery, please contact your trusted retailer directly. topi only takes care of the financial processing and unfortunately has no influence on the delivery.

🧰 Damage & Service

Who do I contact if I have questions?

For all product specific questions, please contact your dealer directly. For all payment related questions, topi is here for you at

What happens if a unit suddenly stops working?

All equipment rented through topi comes with a warranty for the entire contract period. This covers all damages, as long as they are not self-inflicted.

What happens if I damage the device myself (e.g. if the device falls and the screen breaks)?

We always recommend taking out insurance for devices and/or buying covers. Because many of our customers have company insurance, we have decided against taking out blanket insurance for all customers. Therefore, the repair of defects that go beyond the warranty is not included in the price.

Does topi have to be informed about a repair or replacement of the device?

In the event of a repair, please contact us to ensure that the repair is carried out by a certified workshop. Only in the case of a complete replacement of the device must topi be informed of the new serial number so that we can update it in our system.

What should I do if my device is stolen or lost?

We recommend taking out insurance. In case of loss or theft, it is best to contact the topi support team at immediately. We will then try to find a solution together. In principle, you are obliged to return the rental equipment in good condition at the end of the rental period.

Who can I contact with further questions?

If you have any further questions, comments or suggestions, please contact our support team at

💕 topi Care

What is included in topi Care?

topi Care takes effect when the warranty is not applicable. This includes situations such as accidentally dropping the device or spilling something on it.

How often can I make claims during the rental period?

You are entitled to an unlimited number of repairs over the entire rental period.

Do I have to pay anything for the repair of my device?

In the event of a claim, the deductible amounts are as follows: €49 for an iPhone, €49 for an iPad, and €99 for a MacBook.

Will I get a replacement device if mine cannot be repaired?

If it is not possible to repair the device, topi will replace the rented device with a new or equivalent replacement device. If you require a temporary replacement unit while your device is being repaired, you have the option to borrow one from your authorised reseller for an additional fee.

Do I have to continue paying my monthly rent while the unit is being repaired?

Yes. You must continue to pay the monthly rental price for your device.

When can I terminate topi Care?

topi Care is bound to the term and tenure of your rental unit. Should you decide to return a rental unit earlier or upgrade, topi Care will automatically be cancelled for the affected unit.

Does topi have to be informed about a repair or replacement of my unit?

Yes, as soon as you want to initiate a repair or replacement, you should contact topi so that we can adjust the info for your device. We will then take care of the rest in cooperation with an authorised dealer.

Who can I contact with any further questions?

If you have any questions, comments or suggestions, please feel free to contact our support team at We will get back to you as soon as possible.

Your question or request is not included?

Feel free to contact us. We will try to answer you as soon as possible and look forward to helping you.

Contact us now



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Off to the future with topi

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