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Just take a look at our FAQ. In the best case, your question is already answered.
topi GmbH is a Berlin-based company financed by well-known investors. We offer highly innovative payment methods for the B2B sector which makes it much easier for merchants and OEMs, as well as their business customers, to do business than before.
With topi, business customers can pay selected merchants easily, quickly and securely. We currently offer the option to rent or to pay now. We only process the payment, you continue to receive your goods directly from the retailer you trust. You can decide whether you want to rent or buy each individual product in your shopping cart.
✨ The advantages of renting with topi
Renting allows you much more leeway in your budget. You avoid high one-off costs because you can conveniently pay for the use of your equipment on a monthly basis.
When calculating the monthly rental payments, we include the value that your device will still have at the end of the rental period. This means that if you regularly upgrade your device after 24 or 36 months, you will pay less overall with the rental than you would with a direct purchase.
The beauty of renting is that rental installments reduce your taxable profit in full (OpEx). This is because they are considered operating expenses under current costs. When you buy, it's quite different. When you buy, your equipment becomes part of your fixed assets as an investment (CapEx) and can only depreciate over time.
With topi, there are no hidden costs and no cancellation period at the end of your contract. You only get charged for what was agreed at the start. We are happy to leave the small print to others.
During the rental period, your equipment is protected by a warranty. This means you have the flexibility to decide whether you want to take out additional insurance for any damage not covered by the warranty.
Would you like to keep the equipment after the end of the rental period? No problem. You always have the choice to upgrade the device at the end of the term, return it or buy it for a fair price.
All devices are brand new. We do not rent out used equipment. You will receive your equipment from a retailer you trust, while we take care of the financing.
With topi, you can easily determine when to renew your equipment (e.g. every 3 years for laptops). This way, you and your employees will never again have to struggle with outdated equipment.
We will gladly take back your old equipment at the end of its service life. Instead of gathering dust at your premises or being raffled off in tombolas, they become part of the circular economy. In this way, you help by saving raw materials and electronic waste to reduce the burden on the planet a little bit.
Once you have registered, you can checkout with topi at any time and without any additional steps. Quickly, conveniently and securely. Registration only takes a moment and is 100% digital.
The old equipment is professionally refurbished, reused or recycled in an environmentally friendly way. This makes renting not only cheaper but also more environmentally friendly and resource-saving than buying.
After return, each device undergoes professional data erasure in accordance with NIST (National Institute of Standards and Technology) guidelines.
💸 Rent instead of buying
That depends on which and how many devices you rent. However, our costs are always 100% transparent and there are no hidden costs.
We currently offer terms of 24 and 36 months. 12 Month terms will be available in the near future. We usually rent smartphones, tablets and Windows laptops for 24 months. MacBooks are usually rented for 36 months.
Renting does not make sense for all devices, e.g. AirPods or charging cables. For these devices, however, we offer you the simple and convenient option of direct purchase. Please get in touch with firstname.lastname@example.org if your desired device cannot be rented but you believe it would make sense to do so.
No problem! For these devices, the direct purchase option is automatically selected. For all other devices, the rental option is offered as standard. Even then, you are free to choose the direct purchase option if you prefer. The beauty is that it all takes place in the same checkout. So you don't have to leave the purchase screen and can go straight to the checkout with everything in your basket.
You have three options at the end of the term: 1. Upgrade: You send the device back to one of our partners, choose a new device and get it delivered as usual. 2. Return: You end your rental and send the device back to one of our partners. 3. Buy: You buy the unit at a fair price and we add a year's warranty on top. But don't worry, we'll get back to you in good time before the end of the term. Then you can take your time to decide which of the three options to choose.
It couldn’t be easier. You simply return your equipment to the partner from whom you received it. The devices will then be reconditioned by our partner and resold in the spirit of a circular economy in order to be as resource-saving and environmentally friendly as possible.
Normal wear and tear is perfectly acceptable. However, the device must function properly, have the ability to charge, and the screen must be intact. We recommend using a cover and a protective film. Taking out insurance for self-inflicted damage is also a good idea.
Once you have decided to rent a device, we buy the device for you. You get full right of use for the complete rental period while topi remains the owner during this time. If you like, you can purchase the unit at a fair price at the end of the rental period and become the owner yourself. The price depends on the age of the unit at the time of purchase. If you have any questions, please contact our support team at email@example.com.
⚠️ Early Upgrade & Early Termination
We are feverishly working on an early upgrade function. This means you will soon be able to exchange your equipment for another one for a fee before the end of the rental period. If you have any questions, please contact our topi support team at firstname.lastname@example.org.
If you would like to end the rental before the end of the contract period, please contact our customer service (email@example.com) and we will try to find a suitable solution.
🕹 Registration & Payment
Registration usually takes no more than a few minutes. In a few exceptional cases, the process may take a little longer.
Absolutely. Data protection is of course at the top of our priority list. We are DSGVO compliant. We follow a "privacy by design" approach, which means we can guarantee the highest security standards when building our technical infrastructure. With the help of our data protection officer, we remain focussed on the very highest data protection standards when selecting our partners.
Absolutely. We only ever collect the amount due and will therefore never owe you any money.
You simply enter your bank details during the registration process and topi's payment service provider, GoCardless, collects the payments automatically. Do you want to change your payment details? Please contact us at firstname.lastname@example.org for assistance.
No, you simply pay conveniently in monthly rental installments.
Your first rental payment is not due until you have received your device. From then on, the rent is automatically collected on a monthly basis. For direct purchases, the amount is collected as soon as the equipment has been shipped.
GoCardless is topi's payment service provider and collects payments on behalf of topi.
You will receive the units as usual from your trusted dealer. The units will be shipped as soon as they are available. Normally, the parcel carrier will deliver your units after a few days. If you have any questions, please get in touch with your contact person. The contact person will be displayed on the topi platform next to the offer. However, you will find out when and if the units are available when you place your order.
Unfortunately, due to the worldwide supply bottlenecks, there are often waiting times for electronic devices at the moment. To ensure you receive your equipment as quickly as possible, order items are shipped in several deliveries as soon as they become available.
If you have any questions about the delivery, please contact your trusted retailer directly. topi only takes care of the financial processing and unfortunately has no influence on the delivery.
You conclude the contract conveniently online. When your equipment is shipped, you will receive the terms and conditions and invoices applicable to the purchase or rental. This means you always have all the required documents at hand for accounting purposes.
An invoice is issued at the beginning of the contract period for all equipment ordered. If you need additional invoices, please contact us at any time at email@example.com.
🧰 Damage & Service
For all product specific questions, please contact your dealer directly. For all payment related questions, topi is here for you at firstname.lastname@example.org.
All equipment rented through topi comes with a warranty for the entire contract period. This covers all damages, as long as they are not self-inflicted.
We always recommend taking out insurance for devices and/or buying covers. Because many of our customers have company insurance, we have decided against taking out blanket insurance for all customers. Therefore, the repair of defects that go beyond the warranty is not included in the price.
We recommend taking out insurance. In case of loss or theft, it is best to contact the topi support team at email@example.com immediately. We will then try to find a solution together. In principle, you are obliged to return the rental equipment in good condition at the end of the rental period.
If you have any further questions, comments or suggestions, please contact our support team at firstname.lastname@example.org
Your question or request is not included?
Feel free to contact us. We will try to answer you as soon as possible and look forward to helping you.